Privacy Policy

Effective Date: 29/01/2025

1. Introduction
Welcome to Serenity Hot Tubs (“we,” “our,” “us”). We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, and protect your data when you visit our website, https://www.serenityhottubs.co.uk/ (the “Website”).

2. Information We Collect
When you visit our Website, we may collect the following types of information:

  • Personal Information: Such as your name, email address, phone number, and any details you provide when filling out a contact form or requesting information.
  • Non-Personal Information: Such as browser type, IP address, and browsing behaviour collected via cookies and analytics tools.

3. How We Use Your Information
We use the information collected to:

  • Respond to your inquiries and provide customer support.
  • Improve our Website and services.
  • Send you relevant updates, promotions, and marketing communications (if you have opted in).
  • Comply with legal obligations.

4. Cookies and Tracking Technologies
Our Website uses cookies to enhance user experience and analyse site traffic. By using our Website, you consent to our use of cookies. You can manage your cookie preferences through your browser settings.

5. Sharing Your Information
We do not sell or rent your personal data. We may share information with:

  • Service providers who assist in operating our Website and services (e.g., hosting, analytics, or marketing platforms).
  • Legal authorities if required by law or to protect our rights.

6. Data Security
We implement appropriate security measures to protect your personal data. However, while we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

7. Your Rights
Under data protection laws, you have the right to:

  • Access, update, or delete your personal information.
  • Object to processing or request data portability.
  • Withdraw consent for marketing communications at any time. To exercise these rights, please contact us at [Insert Contact Email].

8. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for the privacy practices of external sites. Please review their privacy policies before providing any personal data.

9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

10. Contact Us
If you have any questions about this Privacy Policy, please contact us at: Serenity Hot Tubs
58 Carricknakielt Road, Maghera, N. Ireland BT46 5EJ
Email: info@serenityhottubs.co.uk
Phone: 07845252799